Refund & Cancellation Policy

Last updated: 26 October 2026

In short: the setup fee is refundable until we start setting you up; the monthly plan can be cancelled any time and ends at the end of the month you've paid for; prepaid FireBuddy and Offload credit never expires and isn't refundable, except under our 14-day money-back guarantee on your first top-up or if we stop providing the service.

1. Setup fee (€500)

If you cancel before your setup call — before we have started setting up your account — we refund the setup fee in full. Once setup has started, the setup fee is not refundable.

2. FireBuddy monthly plan (€149 a month)

You can cancel at any time, with no notice period and no minimum term. Your plan stays active until the end of the month you have already paid for, and is not charged again. We do not give partial refunds for part of a month.

3. Offload credit

Offload credit is bought in advance and used as Offload work is delivered, at the hourly rate agreed with you. It never expires, and it is not refundable or exchangeable for cash, with two exceptions:

14-day money-back guarantee: if you're not happy within 14 days of your first top-up, tell us and we refund that top-up in full.
If we stop providing the service to you, we refund any unused balance in full.

Credit already used is not refundable.

4. FireBuddy prepaid credit

Some FireBuddy accounts are paid by prepaid credit, used as the software is used. The same rule applies: it never expires and is not refundable, except under the 14-day money-back guarantee on your first top-up, or if we stop providing the service (any unused balance is then refunded in full).

5. How to cancel or ask for a refund

Email hello@firebuddy.info from the address on your account, saying what you'd like to cancel or refund. We confirm within 2 working days.

Refunds are made to the card or account the original payment came from, within 14 days of confirmation.

6. A problem with a payment?

Please contact us first at hello@firebuddy.info or +353 86 603 3012 — we will put it right quickly.

7. Payments to our clients

This policy covers payments to us for our own services. Payments your customers make to your business through FireBuddy go into your own Fire or Revolut account; refunds of those are made by your business under your own refund policy.

8. Who we are

Art of Achievement Limited, trading as FireBuddy and Offload
Registered in Ireland, company number 651978
Registered address: Ardagh, Ballyliffin, Co. Donegal, F93 VOA6, Ireland
VAT number IE3668948BH
Email hello@firebuddy.info · Phone +353 86 603 3012